RIGA International Airport sets an example to EU airports by its services to disabled passengers 2010

By implementing Regulation (EC) No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air RIGA International Airport has become still more convenient and friendly to the people with disability or reduced mobility and is set as example to other airports of the European Union of implementation of the EU Regulation.

Krišjānis Peters, Chairman of the Board of RIGA International Airport, said: „The airport has always strived to be accessible and convenient for all its passengers. The Regulation that now is binding for all EU airports is a significant step toward making air travel easier and more pleasant for the passengers with reduced mobility. It is vital to make arrival at another European airport as familiar and safe as home. And we have gone all the way to make staying at RIGA International Airport convenient, nice, simple and with the help available if needed. Choosing RIGA International Airport to be an example to other EU airports is a demonstration of high esteem of the productive cooperation, care, understanding and genuine interest of our staff, institutions and public organizations to make our airport better.”

In the course of implementation of EC Regulation RIGA International Airport introduced a number of improvements and new technologies in passenger service favourably appraised by the European Civil Aviation Conference (ECAC), who nominated RIGA Airport as the first airport in the European Union providing quality services to passengers with reduced mobility.

In order to meet the requirements of the Regulation, RIGA International Airport has accomplished the following:

  • Purchased a special vehicle Ambulift for helping passengers with reduced mobility in and out of any type of aircraft;
  • The airport personnel who provide daily assistance to passengers with reduced mobility and the instructors of the airport training centre have attended training courses;
  • The airport infrastructure, short- and long-term car parks have been upgraded and new call points installed enabling passengers to activate the assistance staff;
  • New ramps have been constructed at the airport buildings, toilet facilities reconstructed according to the EU standards, the terminal signage system has been improved and convenient and practical information materials developed.
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