Riga Airport takes off to new quality heights

The Ground Handling Department of Riga International Airport last year achieved the highest peak in its history in terms of the quality of services rendered to passengers and aircraft. „In the situation that the number of passengers is steadily growing, we can pride ourselves in excellent service quality,” said Arnis Luhse, Chairman of the Board of Riga International Airport.


In 2011 the Ground Handling Department of Riga International Airport by providing good quality professional services to airlines raised its punctuality ratio to 99.76 percent enabling its passengers to reach their destinations on time and successfully accomplish their tasks. In the aviation industry this result is considered excellent. Internationally and in comparison with other European airports Riga Airport has joined the leading airports of Europe.


Currently two ground handling operators work at Riga Airport: the Ground Handling Department of Riga International Airport providing services to the airlines Lufthansa, Finnair, Aeroflot, Uzbekistan Airways, Ryanair, Wizz Air, Norvegian, LOT and others, and SIA „North Hub Services” handling the carriers airBaltic, Transaero etc.


„Professionalism and high precision of work performed by the staff of the airport’s Ground Handling Department under the guidance of its director Gints Gariņš are key to the excellent service quality,” added Arnis Luhse.


Facts:
In 2011 Riga International Airport welcomed 5.1 million passengers or 9.5% more, year on year. In 2011 the number of aircraft handled at the airport rose by 7% (72 855 aircraft) and cargo - by 3% (12 665 t).
In 2011 seven new destinations were opened from Riga Airport. Currently 16 airlines operate at the airport performing flights to 78 destinations.
 

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