In order to receive the best assistance, please advise the airline of your needs already at the time of booking your flight, the latest 48 hours before departure.
If you were unable to do so, please apply at the Information desk in the departure hall as soon as you arrive at the airport.
On departure
If the notification for assistance is made at the time of booking the ticket, the airline will inform the airport of your needs.
In case of a last minute booking, the Information desk will contact the PRM assistance service of the airport.
At the terminal, or if needed, at every point of arrival (parking, bus, taxi), you will be welcomed by the PRM assistance staff to help you with the baggage, at the check-in or during the security screening.
If need be, the PRM assistance staff will also assist you to the gate or the aircraft (for non-connected flights) and depending on your degree of mobility, to the aircraft seat.
If the situation requires, special equipment will be used for boarding.
On arrival
The airline must inform the airport about the arrival of passengers requiring special assistance.
The PRM assistance staff will be waiting at the gate or at the aircraft (for non-connected flight) to assist through passport control (if needed) to baggage reclaim and meters – greeters and if required, to any point of onward travel (bus, parking, taxi).
For disembarking, specific equipment may be used.
Our staff will make every effort to provide you with the service required. However, in the situation of short notice, the airport can only compromise to making all reasonable efforts to provide the best assistance but can not guarantee the same quality level as when the assistance is pre-notified.
