1. What documents are needed for the air travel?
Identification requirements may change depending on your destination. Please contact your tour operator or the airline for more detailed information.
You may find additional information on our website under - Documents for travelling.
2. What are passengers’ rights and obligations?
Find out more about passengers’ rights and obligations here.
3. At what time must I arrive to check in for the flight?
The opening time of checking-in depends on the airline’s policy and the number of passengers on the flight.
For regular flights it is possible to check in the whole day through. Official registration time is 2 hours before departure, in some cases 1.5 - 1 hour before departure. Checking -in is usually closed 30 - 40 minutes before departure. After this time checking in and subsequent departure on that flight can be denied.
Find out more here.
4. What is the weight limit of the baggage on the flight?
The weight limit of baggage is shown on your ticket and can also be clarified with your airline.
5. What objects are forbidden on board an aircraft?
The dangerous articles and the airport security requirements are listed in this section.
6. I wish to contact a specified airline. How can I do that?
All the airlines operating at the airport with their contact information are listed here.
7. Who should I contact regarding lost things or damaged baggage?
- Personal things:
If you have lost personal things in the territory of the airport, please, contact the airport police station.
- Damaged baggage:
Please contact your insurer or your airline.
8. How to get from the airport to the city centre or to the airport?
You will find this information on our website under – Getting to airport.
9. Who do I contact regarding assistance to passengers with reduced mobility (PRM)?
In order to receive assistance, please, inform your airline of your needs already when booking your flight but no later than 48 hours before departure.
If you have not been able to do so, please, contact the airport PRM service (+371) 800 00 190 immediately after your arrival at the airport or go to the
Please find out more on our website under – Assistance for passengers with reduced mobility.
