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Quality Policy



The Quality Policy of State Joint Stock Company “Riga International Airport” is aimed at the implementation of the Airport's mission, sustainable development and achievement of strategic goals to ensure safe and convenient handling of aircrafts and their passengers at the scheduled time and to achieve the highest possible level of satisfaction of all the interested parties with the services provided by the Airport.


We are committed to demonstrating leadership and involvement in the maintenance of the company's Quality Management System, ensuring the availability of the necessary resources and promoting efficient organization of processes so that the Quality Management System achieves the intended results.

In order to implement the Airport’s Quality Policy, the following basic principles have been established in the field of quality:

  • To set and observe high quality standards for aircraft and passenger service, thus promoting customer satisfaction with the services provided by the Airport.
  • To comply with the agreements specified in the contracts with customers and the fulfilment of the requirements specified in the external laws and regulations binding on the Airport.
  • To ensure continuous operation and availability of the Airport infrastructure, as well as its rational use.
  • To develop safe and sustainable Airport infrastructure in a systematic manner, creating favourable conditions for business development in the Airport territory and attracting cooperation partners and investors.
  • To create efficient communication and data exchange systems between the Airport, its customers, cooperation partners and stakeholders, ensuring accurate and timely flow of information.
  • To improve knowledge and skills of employees and to promote the responsibility and involvement of employees in the development of the company's culture and the creation of positive customer experience.
  • To facilitate the development of Airport services and processes through digital technologies and solutions. 
  • To periodically evaluate the results achieved, perform the analysis of the efficiency of the Airport Quality Management System and implement the necessary improvement measures to improve the Quality Management System.