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Assistance to persons with reduced mobility




As a disabled person or a person with reduced mobility (PRM), you should have the same rights to enjoy travel as everybody else. 


What is a PRM passenger?

A PRM passenger means a passenger with reduced mobility. A PRM passenger is any person whose mobility is limited due to a physical or mental disability or age, and whose condition requires additional assistance when moving around the Airport. 
If you are a PRM passenger, you have the right to travel by air just like everybody else.

What is a PRM Assistance?

For passengers with reduced mobility, the PRM Assistance Team provides assistance from the moment of arrival at the Airport until the passengers have taken their seat in the aircraft. Upon arrival, assistance is provided to get to the arrivals hall and baggage reclaim area, as well as to transport in the Airport’s territory.

The PRM Assistance Team provides a wheelchair at the Airport; it also includes servicing of the passenger’s own wheelchair, specialised aids, as well as special assistance to visually impaired or blind people to accompany them to their seat in the aircraft.

When travelling with own wheelchair, the passenger should book the service with the carrier concerned when purchasing the ticket or afterwards, for example, by completing the application on the website.

The number of electric wheelchairs in each aircraft is limited; therefore such wheelchairs must be booked with the airline in advance, providing the following information: the technical parameters of the electric wheelchair*, the capacity and quantity of batteries (dry cell, wet cell, gel type battery).

* Learn more here: Transportation of Electric Mobility Aids.

Types of PRM assistance

Air carriers have defined codes to specify the condition and special needs of the passengers they carry. These codes, which are standardised, are essential for each operator (air carriers, airports) in the travel chain to organise the service needed. They are explained hereunder, for informative purposes only. Selecting the appropriate code remains the sole responsibility of the air carrier.

WCHR - Passenger who can walk up and down stairs and move about in an aircraft cabin, but who requires a wheelchair or other means for movements between the aircraft and the terminal, in the terminal and between arrival and departure points on the city side of the terminal.

WCHS - Passenger who cannot walk up or down stairs, but who can move about in an aircraft cabin and requires a wheelchair to move between the aircraft and the terminal, in the terminal and between arrival and departure points on the city side of the terminal.

WCHC - This category covers a wide range of passengers. It includes those who are completely immobile, who can move about only with the help of a wheelchair or any other means and who require assistance at all times from arrival at the airport to seating in the aircraft or, if necessary, in a special seat fitted to their specific needs, the process being inverted at arrival. This category also includes passengers with a disability only affecting the lower limbs who require assistance to embark and disembark and to move inside the aircraft cabin but who are otherwise self-sufficient and can move about independently in their own wheelchair at the airport. Specifying the level of autonomy at the time of booking will avoid the provision of inappropriate assistance.

DEAF - Passenger who is deaf or hard of hearing or a passenger who is deaf without speech.

BLIND - Blind or visually impaired passenger.

DEAF/BLIND - Blind and deaf passenger, who can move about only with the help of an accompanying person.

DPNA - Disabled passenger with intellectual or developmental disability needing assistance. This covers passengers with disabilities such as learning difficulties, dementia, Alzheimer’s or Down’s syndrome who travel alone and will need ground assistance.

Legal Framework

In the EU Member States, PRM passenger rights are protected under Regulation (EC) 1107/2006. It specifies what assistance is provided by an airport and carrier, and provides that such assistance must be rendered free of charge.

Riga Airport PRM service quality standard.