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FROM 18TH MAY FLIGHTS WILL RESUME BETWEEN BALTIC STATES!

Applying for the Service

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In order for the Airport to provide the appropriate service, the PRM Assistance must be BOOKED AT LEAST 48 HOURS BEFORE THE SCHEDULED FLIGHT.

 


 

This can most conveniently be done when purchasing the flight tickets - at the airline’s representative office, on its website or in a travel agency.


 

WHAT TO DO IF THE TICKET IS BOOKED LATER THAN 48 HOURS BEFORE THE FLIGHT?

If the ticket is purchased later than two days before the flight, the PRM Assistance should be requested at the Airport, at the information office located in the check-in hall, at check-in desks or at the special call points located at car parks P1 (level 1) and P3.

At Riga Airport, the PRM Assistance can be booked electronically by sending an application to the following e-mail address: IPAsupervisor@riga-airport.com.

Specially trained PRM support staff carefully assess each application to provide PRM passengers with the appropriate equipment and arrange that the client gets to the aircraft as comfortably as possible.

If the service is booked last minute, the Airport cannot guarantee the same service quality that would be available when applying for the service in due time. In such case, it is also possible that passengers will need to wait longer for the service (up to 45 minutes).

 

To ensure that all goes smoothly and your trip is as stress-free and comfortable as possible, there are some simple points to follow:

  • Make sure you have all the information you need before finalising your travel plans;
  • Be realistic about your own needs, particularly if you cannot walk long distances without help; the distance between the check-in desk and the departure gate can be very long indeed;
  • Check that the airline or the tour operator is able to meet those needs;
  • Contact them to make sure that they know, understand and can meet your particular needs;
  • Don’t assume that assistance will be available “on demand”. Pre-booking assistance at least 48 hours in advance is the best solution;
  • Don’t assume that the staff know the best way to lift or transfer you – if they don't ask, tell them! Even though in all EU member states they should all have been trained in safe lifting etc., it is always best to tell them what your particular needs and preferences are.

The airline also has responsibilities to you as a passenger. You must both play your part if the journey is to be as comfortable and stress-free as possible.

 


 

INSURANCE

Under international agreements and the EU law, compensation for lost or damaged personal baggage (which includes mobility equipment) is subject to limits that may not cover the true costs of replacement or repair.

It is recommended therefore that before travelling you should check the limit of your travel insurance and make sure your travel insurance provides cover for your mobility equipment. You may need to extend your insurance policy in this area.
 


 

BOOKING

You will be able to have access to all types of ticket, e.g. economy, business, etc., but not all of those types of ticket may be able to offer the facilities you require. For example, if you need extra legroom, an economy class seat may be unsuitable.

You are strongly advised to make your reservation in advance – where possible, 7 days in advance, but at least 48 hours before you intend to travel. This should ensure that the assistance you need is made available. It may also save disappointment. Some airlines limit the number of disabled passengers who can travel on any flight; the limits are related to the size of the aircraft and the level of service required by the passenger.

By booking early, you can increase your chances of travelling when you want. Of course, if you need to cancel a reservation, you should let the airline know as soon as practicable so that your seat is available for other PRMs.