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Quality of the PRM Service

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Departing passengers

Passenger has pre-booked 48h in advance
Once PRM made themselves known Waiting time Target Q1 Q2 Q3 Q4 2020
10 min 80.00% 96.33% 83.30% 94.00% 92.33% 91.50%
20 min 90.00% 99.33% 98.00% 96.33% 98.67% 98.08%
30 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

 

Passenger has not pre-booked 48h in advance
Once PRM made themselves known Waiting time Target Q1 Q2 Q3 Q4 2020
25 min 80.00% 98.33% 100.00% 98.00% 98.67% 98.75%
35 min 90.00% 100.00% 100.00% 100.00% 100.00% 100.00%
45 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

 

Arriving passengers

Passenger has pre-booked 48h in advance
Time assistance available at the gate from arrival on chocks Waiting time Target Q1 Q2 Q3 Q4 2020
5 min 80% 100.00% 99.00% 99.67% 99.67% 99.58%
10 min 90% 100.00% 99.30% 100.00% 100.00% 99.83%
20 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

 

Passenger has not pre-booked 48h in advance
Time assistance available at the gate from arrival on chocks Waiting time Target Q1 Q2 Q3 Q4 2020
25 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
35 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
45 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%


Number of Riga Airport PRM passengers

Year Number of passengers
2009 4333
2010 5931
2011 6639
2012 7416
2013 7877
2014 8371
2015 9493
2016 10 863
2017 12 675
2018 15 124
2019 17 441
2020 4811