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    Quality of the PRM Service

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Attention! You can enter Latvia only for urgent reasons! You can enter Latvia only if you have a negative Covid-19 test, which was performed by the PCR method and passed no earlier than 72 hours before boarding the plane! Before entering Latvia, fill in the e-confirmation on the website Covidpass.lv! When entering Latvia from third countries (countries outside the European Union and the European Economic Area, Switzerland and the United Kingdom) you must perform a repeated Covid-19 test immediately after entering! When entering from countries where the cumulative 14-day incidence rate of COVID-19 per 100,000 population exceeds 50, and any third country, mandatory 10-day self-isolation must be observed, even if there is a negative Covid-19 test! The list of countries can be found at www.spkc.gov.lv.

Riga International Airport

Quality of the PRM Service

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Departing passengers

Passenger has pre-booked 48h in advance
Once PRM made themselves known Waiting time Target Q1 Q2 Q3 Q4 2020
10 min 80.00% 96.33% 83.30% 94.00% 92.33% 91.50%
20 min 90.00% 99.33% 98.00% 96.33% 98.67% 98.08%
30 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

 

Passenger has not pre-booked 48h in advance
Once PRM made themselves known Waiting time Target Q1 Q2 Q3 Q4 2020
25 min 80.00% 98.33% 100.00% 98.00% 98.67% 98.75%
35 min 90.00% 100.00% 100.00% 100.00% 100.00% 100.00%
45 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

 

Arriving passengers

Passenger has pre-booked 48h in advance
Time assistance available at the gate from arrival on chocks Waiting time Target Q1 Q2 Q3 Q4 2020
5 min 80% 100.00% 99.00% 99.67% 99.67% 99.58%
10 min 90% 100.00% 99.30% 100.00% 100.00% 99.83%
20 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

 

Passenger has not pre-booked 48h in advance
Time assistance available at the gate from arrival on chocks Waiting time Target Q1 Q2 Q3 Q4 2020
25 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
35 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
45 min 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%


Number of Riga Airport PRM passengers

Year Number of passengers
2009 4333
2010 5931
2011 6639
2012 7416
2013 7877
2014 8371
2015 9493
2016 10 863
2017 12 675
2018 15 124
2019 17 441
2020 4811
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