Main menu

weather info
Riga +1.8 °C
Riga
A A A
  • A
  • A
  • A
Easy to read

Attention! According to the regulations of the Cabinet of Ministers, from November 23 till November 30, 2020 regular passenger flights are not allowed to/from Andorra and Luxembourg, as well as non-European countries that are not on the European Commission's list of safe countries! Those who have arrived from the countries, for which the cumulative number of COVID-19 exceeds 50, must self-isolate for 10 days upon arrival in Latvia. The list of countries is published on www.spkc.gov.lv. Before entering Latvia or travelling in transit, fill in the e-confirmation on Covidpass.lv!

Airport Internal Rules

Print

 


 

The Airport is an object of critical infrastructure and increased security therefor it has the Internal Rules  to provide secure and high quality passenger service and safe civil aviation air carrier flights. These rules govern the behaviour of individuals and shall apply to passengers and visitors who use the services or visit the Riga International Airport.

 


 

SJSC Riga International Airport
Internal Rules

 

1. General Provisions

1.1. The Airport is an object of critical infrastructure and increased security. 

1.2. The basic function of the Airport is to provide the following:

- secure and high quality passenger service; 

- safe civil aviation air carrier flights.

1.3. Persons using the Airport services or visiting the Airport, shall reckon with the specific nature of the Airport environment and comply with the requirements set out in these Rules.

1.4. Only Persons who can present valid flight documents (in printed or electronic form) or in any other way prove their status of a passenger for a same-day flight and employees of cooperation partners and employees and officials of State services working at the Airport with passes issued by the Airport may stay at the Airport terminal.

1.5. Employees of cooperation partners and employees and officials of State services working at the Airport with passes issued by the Airport may only stay at the Airport terminal for the performance of their direct duties.  

1.6. Persons who are seeing off departing passengers are not allowed to stay in the Airport terminal, with the exception of Persons who accompany minors and have agreed on it with the carrier.

1.7. Persons who are meeting arriving passengers have the right to stay only in the passenger arrivals halls on the 1st floor of the terminal.

1.8. When in the Airport, Persons shall comply with generally accepted norms of behaviour, maintain cleanliness, order and public decency.

1.9. Persons shall use personal protective equipment intended to cover the nose and mouth or face (face mask, respirator) when in the Airport terminal, with the exception of:

- children under 6 years of age;

- people who, for medical reasons, may not use personal protective equipment;

- in the case referred to in Item 3.10 of these Rules.

1.10. When in the Airport terminal and/or in contact with passengers, employees of cooperation partners and employees and officials of State services working at the Airport with passes issued by the Airport shall use personal protective equipment intended to cover the nose and mouth or face (medical mask, respirator, face shield/visor), except in cases when protection is provided with safety glass or when staying in the premises intended only for the employees of cooperation partners and employees and officials of State services working at the Airport.

1.11. Persons who do not use the above-mentioned personal protective equipment will not be admitted to the Airport terminal or may be expelled from the terminal.

1.12. Pets can only be brought inside the Airport terminal in a carrier/bag designed for their transportation. Pets can only be removed from their carrier/bag during the security check upon the request of an Airport security officer. This requirement does not apply to service dogs or assistance pets.

2. Rights of the Persons

2.1. To receive the services provided at the Airport.

2.2. To use the public premises of the Airport terminal according to their purpose.

2.3. To receive flight information at the disposal of the Airport.

2.4. To receive information on restrictions and prohibitions relating to carriage of items or substances in an aircraft.

2.5. To receive explanation if a Person is given a warning, reproach or a restriction has been applied.

3. In the Airport territory, including the terminal (incl. terminal entrances) it is forbidden: 

3.1. to carry an open beer or other alcoholic beverage container or alcoholic beverages in any open container or package, except for specially permitted places where alcoholic beverages are sold for consumption on the spot;

3.2. to behave in an offensive, rude and aggressive manner, to consume alcoholic beverages outside catering premises as well as to use narcotic, psychotropic, toxic or other intoxicating substances anywhere within the Airport territory;

3.3. to smoke at the terminal entrances or other places not intended for this purpose (smoking in the Airport’s airside area is permitted only in the specially designated places);

3.4. to relieve oneself in places not intended for this purpose;

3.5. to make noise or otherwise interfere with work performed by another Person and/or employees working at the Airport;

3.6. to leave personal belongings unattended;

3.7. to place luggage and other personal belongings in areas where they hinder or impede the movement of other Persons and/or employees working at the Airport;

3.8. to wear staining or smelling clothing, as well as use food or chemical substances that can damage or stain premises and/or clothing and other belongings of other Persons and/or employees working at the Airport;

3.9. to move around the Airport terminal on a bicycle, roller skates, skateboards or other means of conveyance, with the exception of persons with reduced mobility with special means of conveyance;

3.10. to bring pets inside the Airport terminal if they are not in a carrier/bag. Removal of pets from their carrier/bag is only allowed during the security check upon the request of an Airport security officer. This requirement does not apply to service dogs or assistance pets;

3.11. to write on, draw on, paint or otherwise damage the Airport buildings and/or equipment;

3.12. to move any prohibition, restriction and information signs;

3.13. to bring indoors and place at the buildings highly flammable or other dangerous substances, except in cases where the substance is adequately packed and intended for its safe transportation by air;

3.14. to climb on terminal chairs, benches or other surfaces not intended for this purpose;

3.15. to take photos and film employees working at the Airport, processes taking place at the Airport, security infrastructure, facilities or equipment;

3.16. to dun with begging and/or fortune telling;

3.17. to use pyrotechnic articles;

3.18. to sit on stair railing or the other in places not intended for this purpose (such as heating radiators);

3.19. to disturb or delay passengers and visitors (including by offering goods or services);

3.20. to stay in the terminal without personal protective equipment intended to cover the nose and mouth or face (medical mask, respirator).

4. In the Airport territory, including the terminal (incl. terminal entrances), without previous coordination with the Airport administration, it is forbidden:

4.1. to place advertisements or announcements (incl. orally or by any means to promote a product or service);

4.2. to take photographs and/or film for commercial purposes or for use in the media;

4.3. to offer or sell any goods and to deal with any type of business activity;

4.4. to offer and sell any kind of goods and services, and to engage in any commercial or economic activity;

4.5. to organise public events;

4.6. to play musical instruments;

4.7. to play loud music or other sound recordings;

4.8. to collect money or gifts.

5. Rights of the Airport

5.1. Employees of the Airport Security Department who ensure security at the Airport, have the right:

5.1.1. to restrict the entry and stay of a Person in the Airport terminal, to expel a Person from the terminal, if he/she violates the requirements of these Rules;

5.1.2. to detain a Person who is suspected of having committed a criminal offence or an administrative violation, and immediately inform the State Police thereof;

5.1.3. to use physical force and special means as provided for in the Law on Security Guard Activities to prevent a public order violation or a criminal offence. In such case, the offender or the Person who has committed the offence, is immediately handed over to the State Police;

5.1.4. to restrict the entry and/or stay of Persons in the Airport area without a warning, if it is due to emergencies or other incidents that may affect or threaten security at the Airport or safety, life or health of Persons and/or employees working at the Airport;

5.1.5. to stop an action of a Person if it threatens security at the Airport and life or health of other Persons and/or employees working at the Airport;

5.1.6. to hand over to the State Police any unattended belongings or transfer them for storage to the Airport unit, which ensures storage of belongings (for a certain period) in accordance with the Airport's internal documents;

5.1.7. to request to delete any photo and video material if it involves employees working at the Airport, processes taking place at the Airport, security infrastructure, facilities or equipment;

5.1.8. to request a Person to move his/her vehicle, if the Road Traffic Regulations regarding stopping and parking of vehicles have been violated. If the Person does not obey the demand, the Airport employee will call the State Police.