Find out how our PRM services are rated by passengers who have received them! Departing passengers The service is requested 48h in advance Waiting time Target Q1 Q2 Q3 Q4 2022 From the moment the customer activates the service 10 min 80,00% 96,67% 94,70% 94,33% 96,67% 95,58% 20 min 90,00% 99,33% 98,30% 98,33% 99,33% 98,83% 30 min 100,00% 100,00% 100,00% 100,00% 100,00% 100,00% The service is not requested 48h in advance Waiting time Target Q1 Q2 Q3 Q4 2022 From the moment the customer activates the service 25 min 80,00% 98,33% 98,70% 98,67% 99,33% 98,75% 35 min 90,00% 99,67% 100,00% 99,67% 100,00% 99,83% 45 min 100,00% 100,00% 100,00% 100,00% 100,00% 100,00% Arriving passengers The service is requested 48h in advance Waiting time Target Q1 Q2 Q3 Q4 2022 From the moment the customer activates the service 5 min 80,00% 99,67% 100,00% 99,67% 99,67% 99,75% 10 min 90,00% 100,00% 100,00% 100,00% 100,00% 100,00% 20 min 100,00% 100,00% 100,00% 100.00% 100,00% 100,00% The service is not requested 48h in advance Waiting time Target Q1 Q2 Q3 Q4 2022 From the moment the customer activates the service 25 min 80,00% 99,67% 100,00% 100,00% 100,00% 99,92% 35 min 90,00% 100,00% 100,00% 100,00% 100,00% 100,00% 45 min 100,00% 100,00% 100,00% 100,00% 100,100% 100,00% Number of PRM passengers by years Year Passenger number 2009 4333 2010 5931 2011 6639 2012 7416 2013 7877 2014 8371 2015 9493 2016 10 863 2017 12 675 2018 15 124 2019 17 441 2020 4811 2021 7064 2022 13 765
