Primeclass that operates business lounges at Riga Airport and Muscat International Airport is the world’s first independent lounge operator to be awarded with the 5-Star COVID-19 Airline Lounge Safety Rating, by the prestigious international air transport rating agency Skytrax.
The Primeclass lounges at Riga Airport and Muscat International Airport have both been awarded with the 5-star rating in recognition of the excellent and consistent measures in place to reduce the risks associated with the spread of COVID-19. Primeclass lounges are operated by TAV Operation Services, part of TAV Airports and Groupe ADP.
Mr Güçlü Batkın, CEO of TAV Operation Services: “We are thrilled that Primeclass lounges in Muscat and Riga are winning the world’s first 5-Star COVID-19 Safety Certification for an independent lounge operator, awarded by Skytrax. In the face of the pandemic, travelers expectation for a safe and seamless journey is now being reassured with a new set of health-and-safety practices. We ensure that our customers will be taken care during their lounge stay with increased hygiene precautions in all touchpoints and excellent standards with the food and beverage served. We are committed to ensure the similar level of health and wellbeing standards with enhanced facilities in all our lounges around the world.”
The COVID-19 Airline Lounge Safety Ratings certify the safety and hygiene measures put in place by airlines and airport lounge operators to ensure that the lounges are meeting the highest standards, and delivering enhanced safety levels for customers and staff. The Skytrax audit evaluates more than 150 safety protocols for both the premises and the staff, as well as ATP testing to assess the effectiveness of cleaning products and hygiene procedures.
Edward Plaisted, CEO of Skytrax: “We congratulate Primeclass for becoming the world’s first independent lounge operator to receive the 5-Star COVID-19 Airline Lounge Safety Rating. Primeclass has widely implemented their new comfort hygiene concept in these lounges at Muscat and Riga Airports, with the core safety values of social distancing organisation, increased cleaning and hygiene of lounge areas, adapted food and beverage services, and contactless service options at key touchpoints. The extensive features they have introduced are key to achieving the highest 5-Star Safety Rating, but it is also the consistency with which these protocols have been applied that is so important in demonstrating their safety commitment to customers and staff.”
The lounges provide very clear and visible advice to guests regarding face mask use, personal health monitoring, hand hygiene facilities, and social distancing and movement etiquette.
Moreover, the Primeclass lounge at Riga International Airport has been awarded the 4-Star Airline Lounge Rating in recognition of a good overall quality of product and service provided to guests.
Riga Airport is a fast-growing Northern European air traffic hub, connecting the Baltic States with European business centres and popular holiday destinations. As a member organization of the European Union Aviation Safety Agency (EASA) Aviation Industry Charter for COVID-19, Riga Airport works to the highest standards of epidemiological safety. Skytrax has awarded Riga Airport a four-star rating for its implemented Covid-19 safety measures.
About TAV Operation Services
TAV Operation Services is one of the subsidiaries of TAV Airports Holding that creates and manages the products and services that comprise non-aviation revenues of the holding.The products and services portfolio of TAV Operation Services include Primeclass Lounge Operations, Meet & Greet Services, TAV Passport Card Loyalty Programme, LoungeMe mobile application, TAVPort.com, AirportEasy.com Online Travel Sites, leasing advertisement areas and allocation of commercial areas in the airports. Aiming to keep the customer satisfaction at the highest level, Primeclass brand is serving more than 10 million passengers with + 60 lounges in 19 countries.