Airlines have developed a specific classification and codification system to designate the conditions of PRM’s and their specific needs. These codes are standardised, and their aim is to ensure that every operator (airline, airport) involved in the travel chain provides the passengers with the specific services and assistance they need. The following is an explanation of the codes, to be used for informational purposes only. Selecting the appropriate code remains the sole responsibility of the air carrier.
A passenger who can walk up and down stairs and move about in an aircraft cabin, but who requires a wheelchair or other mobility device for movements between the aircraft and the terminal, in the terminal, and between arrival and departure points in the public area of the terminal.
A passenger who cannot walk up or down the stairs but who can move about in an aircraft cabin and requires a wheelchair to move between the aircraft and the terminal, in the terminal and between arrival and departure points in the public area of the terminal.
This category covers a wide range of passengers, including those who are completely immobile, who can move about only with the help of a wheelchair or any other mobility aids or in a special seat fitted to their specific needs. These passengers require continuous assistance from arrival at the airport until they board their flight. Assistance is provided in reverse order at the airport of destination. The WCHC category also includes passengers with a disability only affecting the lower limbs who require assistance to embark and disembark and to move inside the aircraft cabin but who are otherwise self-sufficient and can move about independently in their own wheelchair at the airport.
A passenger who is deaf or hard of hearing or a passenger who is deaf without speech.
Blind or visually impaired passenger.
Deaf and blind passenger who can move only with the help of an accompanying person.
Disabled passenger with intellectual or developmental disability needing assistance. This covers passengers with disabilities such as learning difficulties, dementia, Alzheimer's or Down's syndrome.
Please make sure to specify the passenger’s level of self-sufficiency at the time purchasing the ticket, so that we can ensure the appropriate type of assistance.