Airline passengers have certain rights with regards to damaged baggage, prolonged delays and cancellations of flights, denied boarding, travelling with passengers with reduced mobility and other situations. These rights apply to regular flights, charters (domestic and international), as well as the budget airlines.


This right is valid only if your booking has been confirmed and you have arrived for check-in on time - as indicated on your ticket or at least 45 minutes before the specified departure time!

Frequently asked questions about air passenger rights
What if my flight is cancelled?
What are my rights if my flight is delayed for a prolonged time?
What if I am denied boarding?
What if my baggage is damaged or delayed?
Can I claim compensation if my flight is cancelled?
Does the airline have an obligation to inform the passengers of their rights?
Do passenger rights apply when flying outside the EU?
What do I need to know when travelling together with a passenger with reduced mobility?
Where can I apply if I have a complaints or objections?

Please note that this is a brief summary of your rights as an air passenger. For more information, contact the Consumer Rights Protection Centre by calling +371 65452554 or visit the European Consumer Center.