Safety is the most important aspect of sustainability of the State joint-stock company "Riga International Airport". Ensuring flight safety at the aerodrome is a top priority. The core value is to provide safe flights for our main customer – the passenger. We continuously provide a safe working environment and efficient aerodrome operations for our employees, tenants, and customers. We believe that any accident is preventable, which is why we aim to minimize risks and hazards to flight safety related to aerodrome operations.

To implement the safety policy, we:

1. guarantee the support of the highest management of SJSC "Riga International Airport" in the implementation and maintenance of the safety culture, and we make the necessary financial investments in the implementation of an effective and operational safety policy of the company.
2. implement and maintain an operational Safety Management System.
3. comply with international regulatory documents and the requirements and recommendations set by the state agency "Civilās aviācijas aģentūra", as well as cooperate with the “Civilās aviācijas aģentūra” in maintaining safety standards.
4. ensure compliance with all applicable legal requirements, comply with all applicable standards, and use best practices when making improvements to ensure compliance with the highest safety standards.
5. provide a safe working environment for all employees working at the aerodrome.
6. ensure provision of safe apron management services at the aerodrome.
7. ensure that the operation of the aerodrome, including the provision of apron management services, traffic management, emergency management and aircraft maintenance, is carried out only by appropriately trained personnel.
8. guarantee the opportunity for all employees at the aerodrome to participate in the creation and maintenance of safety by evaluating the recommendations of each employee.
9. provide all staff of SJSC "Riga International Airport", as well as other companies and state institutions operating at the aerodrome, the opportunity to report safety incidents or violations, with the aim of finding out the causes of incidents and violations and preventing their recurrence, not that the perpetrators or reporters of the violation would be punished.
10. adhere to the principles of the just culture, taking strict action against all deliberately committed violations or gross negligence, not punishing for unintentionally committed but honestly reported and acknowledged mistakes.
11. systematically evaluate the risks at SJSC "Riga International Airport" and methodically implement risk reduction measures.
12. control that all the staff of SJSC "Riga International Airport", as well as other companies and state institutions operating at the aerodrome, know their work duties and responsibilities; we regularly conduct planned and unplanned audits of all aerodrome operation and apron management processes, with the aim of identifying deficiencies and eliminating them in the shortest possible time.

SJSC "Riga International Airport" directors of departments, heads of structural units, as well as heads of companies and state institutions operating at the aerodrome are directly responsible for the training of their subordinates and safety within the limits of their competence.

Any process or activity at the aerodrome is closely related to safety, and only by continuously following and improving safety requirements we can prevent incidents and accidents.

Maintaining the safety is a team effort in which everyone at the airport shall be involved.

The goal of the Sustainability Policy of State Joint Stock Company “Riga Airport” is to establish a unified sustainability management approach to ensure:

1. that the strategic development requirements for public capital companies are met;
2. that sustainability aspects are integrated into all company processes, including key company decision-making; 
3. compliance with sustainability disclosure requirements; 
4. transparency and stakeholder trust.

Scope of the Policy

This policy is binding on all employees of the Airport, the Board and the Supervisory Board.

Terms and Abbreviations Used in the Policy

Principal Business Model – business model as defined by the European Sustainability Reporting Standards.

Double Materiality Assessment – assessment of the sustainability aspects of State Joint Stock Company "Riga International Airport" by applying the double materiality approach in accordance with COMMISSION DELEGATED REGULATION (EU) 2023/2772 of 31 July 2023 supplementing Directive 2013/34/EU of the European Parliament and of the Council with regard to sustainability reporting standards (ESRS 1: General requirements; 3.3 Double Materiality; 3.4 Impact Materiality; 3.5 Financial Materiality, as well as the ESRS standards as a whole, to the extent necessary to carry out the double materiality process) and the European Financial Reporting Advisory Group's guidance for conducting double materiality. 

European Sustainability Reporting Standards – Commission Delegated 

Regulation (EU) 2023/2772, based on the requirements of the Corporate Sustainability Reporting Directive, which contains specific reporting standards for companies required to report sustainability-related information, in the version in force at the time, or a successor document.

Stakeholders – affected stakeholders: individuals or groups whose interests are or could be affected, positively or negatively, by the company's activities and its direct and indirect business relationships along the value chain; and users of sustainability information: key users of general purpose financial statements (existing and potential investors, lenders and other creditors, including asset managers, credit institutions, insurance companies), as well as other users of sustainability statements, including the entity's business partners, trade unions and social partners, civil society and non-governmental organisations, governments, analysts and academics.

Sustainability Disclosure Requirements – national level legislation on sustainability disclosures based on European Union law (e.g. the Corporate Sustainability Reporting 

Directive), other international requirements and/or national requirements, as well as directly applicable European Union law.

Corporate Sustainability Reporting Directive – Directive (EU) 2022/2464 of the European Parliament and of the Council amending Regulation (EU) 537/2014, Directive 2004/109/EC, Directive 2006/43/EC and Directive 2013/34/EU as regards corporate sustainability reporting, in the version in force at the time, or a successor document. 

Value Chain – covers all the activities, resources and relationships associated with a company's business model and the external environment in which it operates. It includes the activities, resources and relationships that a company uses and relies on to create its products or services, from conception to delivery, consumption and the product end-of-life. The value chain comprises actors upstream and downstream in the value chain in relation to the company. Actors (e.g. suppliers) that are upstream of the company supply products or services that are used in the development of the company's products and services. Downstream entities (e.g. distributors, customers) receive products or services from the company.

UN – United Nations
CSRD – Corporate Sustainability Reporting Directive
DMA – Double Materiality Assessment
EU – European Union
ESRS – European Sustainability Reporting Standards
IP – stakeholders
Airport – State Joint Stock Company “Riga International Airport”
Policy – Sustainability Policy
Strategy – Airport's Mid-term Operational Strategy

General Terms and Conditions

1. Sustainable development is a process that affects every aspect of the Airport's activities.
2. The Airport's core values, as set out in the Airport Strategy, are respected in ensuring the sustainable development of the Airport.
3. To ensure compliance with the Sustainability Disclosure Requirements and due diligence on sustainability, a DMA is carried out under the CSRD and ESRB frameworks.
4. The DMA is reviewed once every three years, or sooner if there are any changes to the Airport's principal business model.
5. If necessary, sustainability areas may be expanded beyond the CSRD and ESRS to include other sustainability areas of specific relevance to the Airport.
6. The DMA considers those sustainability areas whose impact and financial materiality are critical and significant to be essential for the Airport.
7. The identification of key sustainability areas and the management of sustainability issues take into account the vision of the IPs according to the specific IPs involved in or affected by the management of the area. Various methods of engagement are used to identify the views of the IPs, including information gathered through daily communication (working groups, committees, feedback), specifically organised surveys or focus group interviews, discussions and consultations, etc.
8. In accordance with the Sustainability Disclosure Requirements, the Airport discloses annually information on its management of sustainability areas, showing performance in the reporting year and progress towards the achievement of targets in specific material sustainability areas. 
9. The basic principles of sustainable development are not only applied in the Airport's operations, but are also assessed throughout the value chain, including the integration of sustainability requirements in the supply chain and in the development of cooperation with partners and end-users.
10. The Airport's employees, Board and Supervisory Board constantly take the opportunity to educate themselves on sustainable development issues in the industry and the business environment in general, as well as to exchange experience on these issues with other Latvian and international companies and industry organisations. 

Key sustainability areas

The following aspects are taken into account in the assessment of the key areas of sustainability under the DMA principle of the CSRD and ESRS:
Impact Materiality: a sustainability issue is impact relevant if it relates to the actual or potential, positive or negative impacts of an undertaking on people or the environment in the short, medium and long term. This includes impacts related to the company's own activities and upstream and downstream value chains, including products and services, as well as business relationships. Transactional relationships include those upstream and downstream in the value chain of a company and are not limited to direct contractual relationships.
Financial Materiality: a sustainability issue is material from a financial perspective if it presents risks or opportunities that affect (or could reasonably be expected to affect) a company's financial position, financial performance, cash flows, access to finance or cost of capital in the short, medium and long term.

The Airport categorises its sustainability key areas according to their importance:

1. Critical – areas that are key strategic developments, most directly linked to the principal business model and strengthening competitiveness, with significant environmental and social impacts, as well as significant financial impacts;
2. Significant – areas that, if developed, can better achieve the objectives of the strategic focus areas and have a significant but not critical impact on the company's operations, environment and people;
3. Important and informative – areas where risks and impacts need to be controlled to ensure the sustainable operation and management of the business, but which are not considered to be strategic business directions.
4. The Airport's significant impacts, risks and opportunities according to the DMA carried out at the time of the Policy are:

Environmental:	Action policies and other internal documents
Climate change	Sustainability Strategy 2022–2030 Environmental and Energy Management Policy Net Zero road map 2035 CO2 Emissions Management Plan 2023–2025 Waste Management Plan 2022–2027 Stakeholder Engagement Plan
Pollution
Circular economy
Social:
Own workforce	Personnel Policy Privacy Policy Code of Ethics  Occupational Safety Policy Work Environment Policy Collective Labour Agreement Training Centre Strategy Noise Action Plan  Corporate Social Responsibility and Public  Investment Policy Quality Policy PRM Quality Service Standards Customer Service Strategy Route Development Strategy Cargo Development Strategy Security Policy Communication Strategy  Customer Service Strategy  Marketing Policy
Affected communities
Consumers and end users
Management
Business	Accounting Policy  Financial Management Policy Tax Policy Security Policy  Airport supplier sustainability assessment procedure  Aerodrome ground handling service standard  Code of Business Ethics Corporate Governance Policy  Corruption and Conflict of Interest Prevention Policy Risk Management Policy

The management of the key areas of sustainability is primarily linked to the achievement of the following UN Sustainable Development Goals:

1. No. 7 – Renewable energy
2. No. 8 – Good work and economic growth
3. No. 9 – Innovation and infrastructure
4. No. 11 – Sustainable cities and communities
5. No. 12 – Sustainable consumption
6. No. 13 – Climate action

Managing sustainability issues

To ensure a unified approach to the planning, implementation and monitoring of sustainability priorities and related activities, including the disclosure of sustainability-related information, the Airport has established a Sustainability Committee to consider and develop proposals for the implementation of this Policy and to operate in accordance with the Sustainability Committee's Terms of Reference.
Internal documents (e.g. guidelines, methodologies, terms and conditions, etc.) based on the Policy and proposed by the Sustainability Committee are approved in accordance with the Document Development Procedure.

The implementation of the Policy is coordinated by the Airport's Sustainability and Environmental Management Unit of the Quality and Sustainability Department, which:

• Coordinates the implementation of the Policy and, if necessary, drafts amendments and promotes the Policy to the Board and the Supervisory Board for approval;
• Coordinates the work of the Sustainability Committee;
• Monitors the implementation of the Airport's Sustainability Strategy Action Plan and reports on performance to the Sustainability Committee (semi-annually) and the Board (annually);
• Annual action plans for the implementation of the Strategy and the Unit(s) Action Plan(s) shall include measures to improve the areas relevant to sustainability;
• Collects information and prepares content for the Airport Sustainability Report;
• Where necessary, refers sustainability issues raised by stakeholders to the Sustainability Committee or other interagency environmental, governance or social committee/working group established for the issue; 
• Performs other tasks in accordance with the Terms of Reference of the department.

The Airport's sustainability risks are managed and responsibilities allocated in accordance with the Strategic, Operational and Financial Risk Management Manual. 
The compilation and collection of information and data for the Sustainability Report, including internal control procedures to ensure the accuracy of the data, is carried out in accordance with the Sustainability Information Management Procedure and the allocation of responsibilities set out therein.

Airport units:

• Implement and monitor sustainability policies and other relevant internal documents (polsicy standards, etc.) in accordance with the responsibilities defined in the departmental Terms of Reference;
• Ensure reporting to the Sustainability Committee on the implementation of these measures, as requested by the Sustainability and Environmental Management Unit; 
• Provide the necessary information for the preparation of the Sustainability Report upon request from the Sustainability and Environmental Management Unit;
• Day-to-day decision-making takes into account the critical and important sustainability areas identified by the DMA;
• Ensure that relevant employees are involved in training and workshops on sustainability issues.

The Airport Board shall take into account the sustainability areas identified by the DMA and apply them in its decision-making in the exercise of due diligence with regard to sustainability.
The DMA is approved by the Airport's Board and forms the basis for sustainability disclosures.
The Board and the Supervisory Board receive a bi-annual report on the implementation of the Strategy's Implementation Action Plan, including non-financial indicators related to sustainability. 
The Board receives an annual report and review on the performance of the Sustainability Strategy Objectives and the progress of the Sustainability Strategy Implementation Action Plan. 
 Actions in the event of non-achievement of sustainability-related nonfinancial indicators or of the Sustainability Strategy objectives shall be decided by the Board, after consideration of the justifications for nonachievement provided by the units.
 

State Joint Stock Company "Riga International Airport" ensures the handling of aircraft and passengers, safe operation of the aerodrome, maintenance and development of the airport infrastructure in accordance with the basic principles of sustainable development, taking into account environmental and social aspects, as well as the principles of good governance, in compliance with the requirements of laws and regulations, ISO 14 001 and ISO 50 001 standards and Airport Carbon Accreditation Programme.

We assume responsibility for the environmental impact of the airport's operations. It is important for us to prevent or reduce adverse impacts on air quality, soil, surface water and groundwater, control noise pollution and improve the overall energy efficiency of the airport. To implement the environmental and energy management policy, basic principles and specific principles in the fields of environmental protection and energy management have been determined.

Basic principles

• Comply with the environmental protection and energy management requirements set out in laws and regulations, as well as carry out compliance assessment of the airport's operations to ensure compliance with the requirements.
• Systematically monitor environmental and energy resource consumption, ensure that environmental quality does not deteriorate and, where possible, improve environmental quality within financial and technical means.
• Establish strict control measures and monitor their compliance for the relevant environmental aspects of the airport and to communicate them to airport staff and third parties who operate on the airport territory.
• Create and raise the environmental awareness and understanding of the airport employees about the importance of energy efficiency, ensuring the rational use of natural resources and energy.
• Cooperate with airlines, airport cooperation partners and interested parties to jointly find solutions to the important environmental aspects.
• Reduce airport's energy consumption and improve the energy efficiency of buildings, infrastructure and equipment.
• Based on the goals of the UN 2030 Agenda for Sustainable Development and the trends of the European Green Deal, advance towards climate neutrality and adapt to climate change by increasing the use of renewable energy resources for operational activities, switching to low-emission/zero-emission technologies for operational activities and implementing measures to improve the airport's resilience to the effects of climate change.
• Periodically analyze the performance of the airport in the areas of environmental protection, climate change mitigation and energy management and determine the necessary improvement measures.
• Provide stakeholders with open, comprehensive information about the airport's environmental and energy management policy and important measures in the fields of environmental protection, climate change mitigation and energy management.

Specific principles

Energy use and climate change mitigation

Ensure continuous reduction of energy consumption and improvement of energy efficiency, as well as promote climate change mitigation and systematic reduction of CO2 emissions generated as a result of airport's operations by implementing an energy management policy, which will include:

• Continuously improved and enhanced energy efficiency use and reduced CO2 emissions from airport-controlled energy sources;
• Communication about the importance of energy management at the airport and promoted training and improvement measures for airport employees;
• Ensuring that energy management targets and energy consumption targets are set and that the information and resources needed to achieve them are available;
• Ensuring that energy performance indicators are relevant to the airport's needs, and measuring and reporting the achieved results at defined intervals;
• The purchase of energy-efficient equipment and services, and the necessary measures to continuously improve energy performance are planned;
• Assessing energy performance improvement opportunities and identifying energy efficiency solution requirements for new, modified or refurbished equipment, systems, infrastructure and building design operations at the airport;
• Taking into account long-term improvements in energy performance and continuously improving the energy performance of the airport through regular energy management monitoring.

Waste

To reduce the volume of unsorted municipal waste generated by the airport by optimising waste sorting, thus achieving the highest possible amount of municipal waste recycled.

Surface waters and underground waters

To ensure that wastewater is treated before being discharged into surface water bodies. To ensure prompt clean-up of oil spills, preventing the release of pollution into the environment. To organise the assessment of the adequacy of the monitoring results. 

Noise

To monitor aircraft noise, provide up-to-date information on aircraft noise impact zones and take proactive measures to reduce aircraft noise.

Investments and innovations

To ensure investment for the sustainable development of the airport, promoting transition towards greener and more sustainable operations. To pursue innovations to protect the environment, improve energy management, move towards climate neutrality and adapt to climate change.

Publicēts: 2022.gada 20.decembrī

Lai noteiktu vienotas vadlīnijas un principus korupcijas novēršanai un reālā, šķietamā un potenciālā interešu konflikta (turpmāk – interešu konflikts) savlaicīgai un pārredzamai identificēšanai, novēršanai un pārvaldīšanai, izstrādāta un 2022.gada 1.decembrī lidostas padomē apstiprināta “Valsts akciju sabiedrības “Starptautiskā lidosta “Rīga”” Korupcijas un interešu konflikta novēršanas politika.

Tā nosaka šādus korupcijas un interešu konflikta novēršanas principus:

• Lidosta uztur augstu integritātes līmeni, tostarp godīguma, ētikas un morālos principus, kā arī atbilstības kultūru, lai tādējādi nodrošinātu Lidostas darbības atbilstību ārējo normatīvo aktu un iekšējo normatīvo dokumentu un citu dokumentu prasībām, veicinot savlaicīgu, pārredzamu un adekvātu korupcijas un interešu konflikta novēršanu;
• Lidosta ievēro nulles toleranci attiecībā uz korupciju un nepieļauj krāpšanu jebkādā veidā. Jebkāda veida korupcijas un interešu konflikta izpausmes apdraud Lidostas darbību īstenošanu, reputāciju un Lidostas radītās vērtības;
• Reālais interešu konflikts Lidostā nav pieļaujams. Lidostas darbinieki veic pasākumus, kas ir piemēroti, lai novērstu interešu konflikta rašanos attiecībā uz viņu atbildībā esošajām funkcijām un rastu risinājumu situācijās, kuras objektīvi var tikt uztvertas kā interešu konflikts;
• Lidostas darbinieku personiskās vai mantiskās intereses nedrīkst ietekmēt Lidostas stratēģisko un ikdienas lēmumu pieņemšanu, kā arī sadarbību ar ietekmes pusēm, izraisot negodīgu priekšrocību, tostarp deleģējumu un pilnvaru izmantošanu, jo Lidosta darbojas sabiedrības interesēs;
• Lidostas darbiniekiem jāatturas no amatu savienošanas, kas skar Lidostas darbinieka, tā radinieku vai darījumu partneru personiskās vai materiālās intereses un kas ir pretrunā ar ārējiem normatīvajiem aktiem un Lidostas iekšējiem normatīvajiem dokumentiem. Valde un Padome amatu savienošanas gadījumā rīkojas atbilstoši likuma “Par interešu konflikta novēršanu valsts amatpersonu darbībā” regulējumam;
• Lidostas darbinieki neveic tādas darbības, kas var izraisīt koruptīvu izpausmju rašanos, tostarp kukuļņemšanu un ieņemamā amata izmantošanu savtīgos nolūkos;
• Lidostas darbinieki pieņem Lidostas vērtības un ievēro Ētikas kodeksu un tajā noteiktos profesionālās ētikas un uzvedības pamatprincipus un standartus, kā arī iekšējos normatīvajos dokumentos, kas reglamentē  interešu konflikta novēršanu, noteiktās prasības;
• Lidostas darbinieki ir atbildīgi un reaģē uz neētisku rīcību, tostarp aizdomu par korupciju gadījumā un interešu konflikta situācijās;
• Lidostas darbinieki neizmanto Lidostas resursus un darbam nepieciešamo Lidostas informācijas sistēmās un dokumentos pieejamo iekšējo informāciju, kas nav publiski pieejama, personīgā labuma gūšanai, tai skaitā, lai izvairītos no zaudējumiem;
• Lidostas darbinieki nepieprasa vai nepieņem dāvanas, labumus, vai viesmīlības uzaicinājumus no ietekmes pusēm, kas paredzēti, lai ietekmētu Lidostas darbinieku pienākumu veikšanu, ievērojot Ētikas kodeksā paredzēto.

The following risk management principles have been defined in the internal regulatory document SJSC Riga International Airport Risk Management Policy (approved at the Supervisory Board meeting on 11 August 2023, decision No. 6 (minutes No. 10)):

• integration in management – Airport’s risk management has been integrated in Airport's corporate management, including strategic management (strategy development and implementation, including the achievement of strategic goals), as well as in all organizational processes and projects, including daily operations and decision-making at all levels of the Airport's structure;
• dynamism – Airport’s risks may arise and change as a result of changes in both the external and internal environment. Airport’s risk management responds to changes and contributes to timely detection, analysis and evaluation of risks related to them, as well as adequate response to them;
• practicality and efficiency – Airport’s risk management contributes to the implementation of the Airport's strategy, the achievement of goals and indicators corresponding to them, and it is also adapted to the needs, functionality, and organizational culture of the Airport. The level of residual risk is taken into account at the Airport and systematic and timely reporting of Airport’s risks is ensured; the Airport also ensures response to risks and such risk control measures are identified and implemented that are not duplicated and are economically beneficial (proportionality of costs and benefits is observed). The level of residual risk at the Airport is not assessed as unreasonably low or high;
• traceability and validity of information – the Airport risk management process uses historical and current data, including incidents and/or information accumulated in risk/incident registers, employee experience, observations, forecasts, and professional judgements of experts, which allows for a more objective identification of the residual risk level, taking into account information classification requirements. The Airport stores data and/or information about risks so that it is possible to track the decision-making process and the validity of the decisions made; 

• continuous improvement – by recognizing Airport’s risks and responding to them, the Airport ensures continuous improvement and optimization of processes, taking into account the changes identified in the internal and external environment, as well as the knowledge and experience gained by Airport employees. Airport's risk management is continuously improved in accordance with the requirements set forth in the external laws and regulations that regulate the management of the respective types of risks, as well as good practices, including international standards;
• involvement and cooperation – by consulting and educating the participants involved in the Airport’s risk management process, a common understanding of the Airport’s risk management process and its benefits is created, including the division of responsibilities and duties stipulated in laws and regulations. Airport’s risk management uses a working group approach, and thus Airport employees who have the necessary knowledge and experience in ensuring the relevant process or system in which the risk has been identified are involved, and their cooperation is supported and encouraged to ensure effective implementation of the Airport’s risk management framework. Working in groups creates a supportive risk culture and motivates employees to get involved in the Airport’s risk management process;
• the "three lines" concept – to ensure the effectiveness of Airport’s risk management system, the Airport follows a three-line structure:
  • "first line" – continuous and systematic assessment of Airport risks and response to them, including the control environment and measures that reduce the level of risks on a daily basis, by implementing processes/projects, ensuring the operation of systems, including making operational decisions. Assessment of Airport’s risks and response to risks, including the implementation of risk control measures on a daily basis (while performing duties) is ensured by heads of units, managers of processes/sub-processes, employees, as well as the relevant type of Airport risks management working groups, assessing Airport’s risks and reporting them, within the scope of their competence and in compliance with laws and regulations;
  •  "second line" – support and consulting in defining the risk management framework, implementing and maintaining the risk management process, as well as monitoring the first line Airport’s risk management process. The operation of the second line is ensured, for example, by the Quality and Sustainability Department, performing quality audits, the IT Security Committee, the Airport Risk Management Committee, as well as those responsible for coordinating the relevant area of Airport’s risk management, including the Risk Manager, by promoting the implementation, maintenance, improvement, and providing methodological support, thus improving the efficiency of first-line Airport risk management system;
  • "third line" – conducting an independent and objective internal audit. The Head of the Internal Audit Unit provides the internal audit function, including simultaneously conducting an independent and objective assessment of Airport's risk management, including the "first and second line" operations, and reporting the results to the Airport Board and Supervisory Board.

Being aware of the dimensions of its responsibility, Riga Airport has defined the areas of its corporate social responsibility and public investment policy.

The Airport supports the following areas:

• well-being of the local community;
• environmental protection;
• human resources development;
• development of entrepreneurship and tourism in Latvia.

Cooperation projects

Principles of public support policy: financial support and transparent process.

Types of support: financial support and voluntary work.

Recipients of the support: organisations and institutions the activities or projects of which are in line with the priority areas of support defined in the Airport's Investment Policy.

!!! Religious organisations, persons and organisations related to politics are not supported.

Project application procedure

To apply for Airport support, please fill in the form below and send it to the following e-mail address: [email protected].

A completed application form should be submitted by 30 June and by 30 November.

Examination of applications

All applications, which correspond to the priority areas and criteria defined in the Airport’s Corporate Social Responsibility and Social Investment Policy, are evaluated every six months by a special Airport working group consisting of one representative of the company’s management, two representatives of the Communication Unit and one representative of the Finance Department.

The Airport informs the recipients of the supported projects.

Donation (gifting) strategy

The Airport examines each application for donation (gift) individually, in accordance with the applicable laws and regulations and taking into account the available financial resources.

Granting of donations (gifts):

• The granting of donations (gifts) is an integral part of the Airport's corporate social responsibility and public investment policy;
• Donation (gifting) projects are charity that may take the form of free assistance in various public activities, in accordance with the applicable laws and regulations for which a donation (gift) agreement is entered into;
• Donation project applications must be sent electronically to [email protected]. Project applications are considered and a response is provided within two months of receipt of the application.

When implementing marketing activities, Riga Airport is guided by the principles of legality, truthfulness, objectivity, fair advertising practice and fair competition defined in international agreements binding on Latvia, European Union law, the Constitution of the Republic of Latvia and other laws and regulations and requires other advertisers working at the Airport to comply with them.

When implementing marketing activities, the Airport takes into account the company's values, mission and vision, and the needs of customers and consumers, offering high-quality and sustainable products.

The Airport promotes its brand recognition in the market, preserving and highlighting the uniqueness of the brand with the aim of promoting responsible and sustainable business.

The Airport invests in marketing and product and service development to promote the company's international competitiveness.

1. General provisions

The Code of Ethics (hereinafter – the Code) of State Joint Stock Company "RIGA INTERNATIONAL AIRPORT" (hereinafter – the Airport) establishes the basic principles of professional ethics and conduct of the Airport's employees and the Board (hereinafter - the employee).

The purpose of the Code is to promote honest, responsible and lawful conduct of the Airport's employees in the interests of the company and society and to increase public trust in the Airport, including the development of a company culture based on values, honesty, mutual respect and openness, thereby promoting employee loyalty, satisfaction, and productivity.

The basic principles of professional ethics and conduct contained in the Code are binding on all Airport employees. Heads of units shall, by their conduct and behaviour, set an example in respecting the principles and standards of the Code of Ethics and shall promote compliance with them within their unit.

The Airport respects human rights in all areas of the Airport's operations and is guided by the principles set out in the Constitution of the Republic of Latvia and international documents, such as the United Nations Universal Declaration of Human Rights, the International Labour Organisation Declaration on Fundamental Principles and Rights at Work, etc., i.e. the right to education, health protection, social security, work, and fair remuneration, as well as a favourable environment.

The Airport is open to diversity and distinctness, providing an equal, respectful, inclusive and tolerant working environment. By supporting diversity, a work environment is created in which employees of all abilities and talents can maximise their professional potential.

Airport employees shall respect the prohibition of discrimination based on sex, race, skin colour, age, disability, religious, political or other beliefs, national or social origin, financial or marital status, sexual orientation or other conditions and shall be open to respectful and professional cooperation.

Employees shall observe the principles contained in the Code in the conduct of their duties, in their interactions with each other, as well as in their relations with customers, guests of the Airport, business partners and other third parties.

The Code is developed at the level of principles. In situations not covered by this Code, employees shall act in accordance with the general standards of conduct, the Airport's "Working Procedure Rules – QM 0247 P", the Airport's Code of Business Ethics and other binding internal normative documents, external normative acts and international law binding on Latvia.

Additional requirements and principles for preventing conflicts of interest and combating corruption shall be laid down in a separate policy binding on all Airport employees.

The basic principles of customer service are set out in the Airport's Client Service Strategy and Client Service Standard – AP 1468 S.  

Failure to comply with the Code may be considered a breach of the working procedure in accordance with the Labour Law and the Airport's internal regulatory documents.

2. Basic principles of professional ethics

Employees shall observe the following basic principles of professional conduct in the performance of their duties:

Loyalty

Employees understand and support the Airport's vision, mission, values, and goals, and align their conduct and priorities with the needs of the Airport, and understand the need for cooperation. They demonstrate a positive and loyal attitude towards the Airport and contribute to its achievements. 

Employees shall act in such a way as to maintain and strengthen the confidence of stakeholders (a person or organisation having an interest in the company and who can either influence or be influenced) in the Airport.

Professionalism, honesty, and preciseness

Employees shall perform their duties with integrity, care, responsibility and consideration, and shall refrain from actions that interfere with the overall work process.

Employees shall ensure accuracy, quality and compliance of their work with the binding requirements of the Airport's internal regulatory documents and external regulatory acts.

Employees shall continuously maintain and improve their professional knowledge and skills in order to perform their duties competently and to improve their personal work performance.

Responsibility and sustainability

Employees shall take responsibility for their own actions and shall carry out their duties in a good and timely manner. Employees shall make decisions with an understanding of the consequences and potential risks of their actions. 

Employees shall be able to reason and justify their opinions and, where necessary, explain their compliance with the binding requirements.

Employees shall handle the Airport's financial resources and material assets in accordance with the requirements set out in the Airport's internal regulatory documents.

Airport employees shall be concerned about all aspects of sustainability – economic success, environmental protection, and social responsibility – and shall ensure efficient management of resources and contribute to the achievement of the objectives set out in the Airport's Sustainability Strategy.

3. Basic principles of employee relations and conduct

Every Airport employee, regardless of his/her position, place of work or work tasks, shall respect the basic principle of mutual working relations – respect for the personality of others, mutual tolerance, and politeness.

Employees shall acknowledge that the conduct and actions of each individual employee shall contribute to the overall public image of the Airport, and shall always take care to improve the reputation of the Airport by their actions and statements, both in their professional life and in private life, and shall not spread unverified information or rumours.

Employees shall treat everyone with whom they encounter in the performance of their duties with politeness and respect. Employees shall avoid behaviour that may have a negative impact on colleagues, customers, stakeholders, including business partners, the working environment or the Airport. Employees shall not tolerate any form of discrimination or conduct that may be considered threatening or humiliating by colleagues, stakeholders, guests of the Airport, business partners or other third parties.

Employees shall cooperate with colleagues by providing and receiving necessary assistance in the performance of their duties, respecting their own and their colleagues' time, work and opinions, and setting and meeting reasonable deadlines for the completion of tasks.

Humiliating colleagues, public and non-constructive criticism and cynical attitudes are not acceptable. Address any necessary improvements in the work process in person. 

Employees shall resolve disagreements through constructive cooperation. Employees shall respect the right of everyone to his or her own opinion, and shall take into account the opinions of others, without harassing or personally offending anyone.

The Airport respects the right to privacy of every employee, but at the same time expects that an employee's private life will not conflict with the values and interests of the company and will not affect the quality of work.

Sexual harassment and mobbing in the workplace and during the performance of work, outside the usual work environment (e.g. in staff rooms, meetings, conferences, business trips, digital environments, etc.) is prohibited.

It shall not be permissible to subject any person to such conduct, including harassment and sexual harassment, as is undesirable from the point of view of that person and related to his or her gender identity, including conduct of a sexual nature, if the purpose or effect of such conduct is to violate his or her dignity and to create an intimidating, hostile, degrading, humiliating, degrading or offensive environment.

Any unwanted verbal, non-verbal or physical conduct of sexual nature that has the purpose or effect of violating a person's dignity is unacceptable.

We respect that people have different reactions to sexual behaviour. Behaviour that may seem harmless to one person may be more serious (offensive) to someone else.

The Airport and its employees shall clearly indicate to the offender that the actions/statements made are unacceptable.

4. Potential fraudulent and corrupt conduct

The Airport and each of its employees shall not tolerate and shall avoid fraudulent and corrupt conduct in their activities and shall comply with the requirements set forth in the Airport's internal regulatory documents and external regulatory acts governing the prevention of corruption and fraud, including those related to:

• obtaining other people's property or rights to such property by breach of trust or fraud;
• bribery (soliciting, extorting or accepting benefits of a material, pecuniary or other nature) of domestic or foreign officials, or any other act by an employee intended to obtain an undue advantage for himself or others by acting within or outside the scope of her or his authority.

Employee is aware that corrupt behaviour has a negative impact on the Airport's image or relations with stakeholders, including business partners. No bribes may be accepted or offered, including to foreign officials.

Using insider information

• Employees shall not unlawfully disclose or use information of which they become aware during the performance of their duties for purposes other than those connected with the performance of their official duties or the performance of their specific tasks, including for the purpose of retaliating against any person or institution, or otherwise for private or other personal gain. 
• Employees shall respect confidentiality in all their activities and shall take all necessary steps to minimise the possibility of unauthorised access to restricted information in their possession. 
• Employees are aware that the information in their possession, which has become known to them during the performance of their duties, is intended solely for the purpose of ensuring the operation of the Airport; therefore, employees are prohibited from using the information obtained during the performance of their duties for their own personal benefit, that of their relatives or other persons emotionally connected with the employee, including recommending other persons or encouraging other persons to engage in financial transactions.

Conflict of interest

Employees shall refrain from engaging in personal activities and from side jobs or combining jobs that interfere with the responsible and professional performance of their duties and that may give rise to the appearance of potential or actual conflicts of interest.

Employees shall not enter into an employment contract with other employers or engage in any other form of employment without the written consent of the Airport.

Employees shall request permission to combine jobs in writing by using the form "Application for a Side Job – PD 1762 F".  Employees shall inform the Airport if the legal and factual circumstances that existed at the time of the authorisation to combine jobs have changed, and whether the particular combination of jobs still does not constitute a conflict of interest, is not contrary to the provisions of this Code and is not detrimental to the performance of their direct duties.

Employees shall inform the Airport if the combination of jobs is terminated.

Employees shall refrain from making, requesting or accepting any promise which may create an advantage for the employee or for any other person in connection with the performance of his/her duties, as well as from accepting any benefits which are considered as gifts, if such actions create or may create an impression that the performance of duties is affected in this way or may create doubts about the objectivity and neutrality of the Airport's activities.

A gift is any material or other type of benefit (including services, granting of rights, transfer, release from an obligation, waiver of a right, or any other act resulting in a benefit) of which the employee is the direct or indirect beneficiary.

The following shall not be considered gifts: flowers, souvenirs, books or representational items (if the total value of the souvenirs, books or representational items received from one person during one year does not exceed one minimum monthly salary in monetary terms), awards, prizes or honours, the presentation of which is provided for in external laws and regulations, any benefits and guarantees provided by the Airport to employees in the performance of their duties in accordance with the procedure laid down by law, services and various discounts offered by commercial companies, sole traders and farmers and fishermen and made available to the public. 

Employees shall refuse to accept an offer of hospitality or an invitation to participate in a free informative, demonstration or similar event during or outside working hours, if the employee's reputation, impartiality and neutrality of the Airport's activities may be called into question.

Employees should always consider whether accepting or giving a gift would create any risks to reputation.

If an employee has doubts about the appropriateness of his or her decision, he or she should refer the matter to his or her line manager, who will decide on the next course of action. 

5. Implementation of the Code

The implementation of the Code is the responsibility of every Airport employee, regardless of their position.

Heads of units shall prioritise ethical behaviour.

If an employee has reasonable grounds to suspect that the Code has not been complied with, he/she shall refer the matter to his/her line manager or superior, who shall decide on the course of action to be taken. 

Every employee has also the right to report to higher management regarding possible violations, fraudulent and corrupt actions, including cases of attempted bribery. The Airport guarantees the anonymity of the reporter.

If necessary, if the situation cannot be resolved with the line manager for objective reasons, the employee shall report to the Standing Commission for Investigation of Possible Violations (hereinafter – the Commission) by email [email protected]. The composition of the Commission and the procedure for reporting and investigating alleged irregularities shall be determined by order of the Chairperson of the Board.

If an employee wishes to make an anonymous report of a possible infringement, please send an email to [email protected].

All complaints are handled fairly and in a timely manner. Employees have the right to complain to the Airport and law enforcement authorities about unwanted conduct of a sexual nature in the workplace.

Employees shall act in accordance with the Airport's internal regulatory document "Whistleblowing Procedure – PD 1429 P" for any identified manifestation of corruption at the Airport, including the offer of a bribe.

The Airport shall not impose any sanction on an employee who appropriately informs the competent persons or relevant authorities of possible violations of the Code.

6. Informing employees

It is the responsibility of each manager to promote compliance with the Code at the Airport, to familiarise new employees with the Code and to monitor compliance with the Code within their unit. 

The Airport shall make the Code available to the employee at the commencement of his/her employment and the Code shall be available to every employee on the Airport's internal website. 
 

General Provisions

The purpose of the Personnel Policy (hereinafter – the Policy) of State Joint Stock Company "RIGA INTERNATIONAL AIRPORT " (hereinafter – the Airport) is to facilitate the achievement of the Airport's strategic goals and tasks by providing the Airport with professional, motivated, result-oriented and loyal employees.  

The Airport implements the Policy in accordance with the Airport's values – safety and security, growth, responsibility, efficiency and openness, and as one of the largest companies in Latvia promotes the implementation of a modern and best practice-based HR management system, sharing its achievements and experience both inside and outside the company.

The Policy aims to promote the development, efficiency and innovation of the Airport and the aviation industry by retaining and attracting appropriately skilled professionals, providing opportunities for growth and a work environment conducive to success, including by promoting sustainable personal, team and corporate growth, well-being and productivity.

The Policy is binding on all Airport employees and the Board and has been developed in accordance with the provisions of the Corporate Governance Policy and the basic principles of professional ethics and interpersonal relations and conduct set out in the Code of Ethics.

Basic Principles of the Policy

• Social responsibility and human rights

The Policy promotes the Airport's image as a socially responsible and attractive employer through social dialogue and close communication with the Airport's employee trade organisations and employee representatives.
The Airport respects human rights in all areas of the Airport's operations and is guided by the principles set out in the Constitution of the Republic of Latvia and international documents, such as the United Nations Universal Declaration of Human Rights, the International Labour Organisation Declaration on Fundamental Principles and Rights at Work, etc., i.e. the right to education, health protection, social security, work and fair remuneration, as well as a favourable environment.

The Airport is open to diversity and distinctness, providing an equal, respectful, inclusive and tolerant working environment. By supporting diversity, a work environment is created in which employees of all abilities and talents can maximise their professional potential. Diversity for us means similarities and differences in an individual's values, attitudes, culture, beliefs, ethnicity, gender, age, socio-economic background, as well as skills, knowledge and life experiences . In order to present themselves in a neutral manner and maintain a professional working environment, employers have the right to impose restrictions on the visual appearance and image of their employees.

The Airport supports freedom of association, the right to collective bargaining, does not interfere in the formation and membership of trade unions, maintains an ongoing social dialogue with employee representatives, and ensures that employee representatives are regularly informed and consulted before final decisions are taken on employment-related issues.
As a responsible employer, the Airport participates in various socially relevant projects, including education and employment projects.  

• Prevention of discrimination

When establishing employment relations, as well as during the course of employment relations, in particular when promoting an employee, determining working conditions, remuneration or professional training or qualification improvement, the Airport shall observe the prohibition of differential treatment and discrimination depending on an employee's sex, race, colour, age, disability, religious, political or other beliefs, national or social origin, financial or family status, sexual orientation or other circumstances.

• Safe and healthy work environment

The Policy aims to improve the work environment and ensure safe working conditions, provides an inclusive work environment that meets the highest occupational health and epidemiological safety requirements and focuses on measures that promote the physical and mental health of employees.
The Airport stands against discrimination, humiliation, harassment, abuse, violence and harassment in the workplace.
The Airport cares about the well-being of its employees and continuously improves the work environment, working conditions and microclimate. An optimal work-life balance is promoted. 

• Employee recruitment and retention

The Airport's recruitment process is open, fair and provides equal opportunities to apply for the advertised vacancy in accordance with the established professional requirements.
The Airport recruits highly qualified employees, improving its corporate image and customer service culture.
The Airport promotes employee involvement in day-to-day and strategic processes by regularly seeking employee opinion, and feedback, and by supporting employee ideas and initiatives.
The Airport regularly analyses retention aspects and ensures that voluntary employee turnover is reduced. Performance management is provided.
The Airport supports measures to ensure gender balance in certain categories of employees.

• Ensuring appropriate qualifications and professional development

The Policy is aimed at the sustainable development of the Airport, giving every employee the opportunity to develop their career within the company.
The Airport improves and enhances the training, professional and personal development processes of its employees through development discussions and professional training during paid working hours.
The Airport provides a wide range of training, including not only mandatory training for the job, but also personal development opportunities, including training on diversity and other cultures. 
To promote employee development, additional training opportunities are provided both individually and in groups, in cooperation with leading local and international training organisations.
The Airport promotes the continuity of accumulated knowledge and experience, ensuring continuity and the transfer of unique knowledge.

Principles of Remuneration Policy

The remuneration of the members of the Board and the Supervisory Board is determined in accordance with the requirements of the Law on Management of Capital Shares and Capital Companies of Public Persons and Cabinet Regulation No. 63 of 4 February 2020 "Regulations on the Number of Members of the Board and Supervisory Board of Public and Private Capital Companies and the Maximum Amount of Monthly Remuneration of Members of the Board and Supervisory Board" and the Remuneration Policy of the Board and the Supervisory Board of the Airport.
The objective of the remuneration policy is stable, always paid on time and competitive remuneration of employees with social guarantees and benefits, ensuring internal and external justice.
Remuneration is based on the principle of equal treatment, without discrimination based on a person's race, colour, sex, age, disability, religious, political or other beliefs, national or social origin, financial or marital status, sexual orientation or any other factor.
The Airport respects equal rights to work and to fair and equal pay. Salary determination is based on a comprehensive analysis of the data. 
The remuneration system is defined in the Terms of Reference of Labour Remuneration of the Airport, which consists of salary, allowances and bonuses (cash prizes), as well as any other type of remuneration related to work.
The remuneration system consists of 13 salary levels. The salary level is the salary range (from/to) for certain groups of positions, within which the salary may change based on the principles of its formation. 
The salary of Airport employees is created by determining the relative value of the positions by evaluating the positions, taking into account the following basic criteria:

1. responsibility — freedom of action, influence on the result,
2. problem solving, decision making and complexity,
3. professional knowledge, including education level and work experience.

Principles of Motivation Policy

The motivation policy aims to provide Airport employees with a diverse and attractive range of benefits, including in addition to those provided for by the Labour Law. The Airport's employee motivation policy supports sustainable solutions and takes into account the diversity and opinions of employees.
The tools for material motivation of employees are set out in the Airport's Wages Terms of Reference, the Collective Labour Agreement, the Personnel Management Manual, the Bonus Procedure, the Awards Terms of Reference, including by individual resolutions of the Board and orders of the Chairperson of the Board.
The bonus is an additional reward for particularly successful performance, recognising an employee for outstanding and exemplary work. The amount of the bonus depends on individual performance, departmental objectives, results and performance evaluations, as well as on the Airport's business performance.
The purpose of the benefits is to provide employees with material support in various life situations.
The Awards Terms of Reference shall determine the procedure for expressing appreciation and gratitude to the employees of the Airport for significant deeds or contribution to ensuring the activities of the Airport and promoting its development, for marking important moments/events for the employees or the Airport, and shall determine the types of awards and the procedure for awarding them.
The Airport promotes the health of its employees by providing access to high-quality and comprehensive health and accident insurance services.
The Airport also provides its employees with non-material support through various sports and cultural activities, including events for the families of Airport employees.

Policy Implementation

The implementation of the Policy is the responsibility of the Human Resources Department in cooperation with the Board and heads of units.
The Human Resources Department is responsible for updating the Policy.
 

Goals of the Quality Policy of State Joint Stock Company "Riga International Airport" (hereinafter referred to as the Airport):

• Implement the Airport's mission, sustainable development, and achievement of strategic goals
• Ensure safe, efficient, and punctual handling of aircraft and passengers 
• Achieve the highest possible satisfaction of all stakeholders with the services provided by the Airport, ensuring feedback mechanisms

We commit to demonstrating leadership and involvement in maintaining and improving the company's quality management system by providing the necessary resources and implementing processes to achieve the goals of this policy.

The main principles of the Airport's Quality Policy:

1. Set and adhere to high-quality standards for aircraft and passenger handling, promoting customer satisfaction with the services provided by the Airport.
2. Comply with contractual obligations and regulatory requirements.
3. Ensure continuous operation, availability, and accessibility of the Airport's infrastructure, as well as efficient use of the infrastructure. 
4. Develop a safe, customer-oriented, and sustainable Airport infrastructure, reducing the Airport's impact on climate change.
5. Maintain and develop effective communication and data exchange throughout the Airport's value chain by providing accurate, accessible, and timely information.
6. Enhance employee knowledge and skills, promoting employee involvement in the company's corporate culture and creating a positive customer experience.
7. Promote the development of Airport services using digital and innovative solutions, including creating favourable conditions for business activities within the Airport's territory. 
8. Evaluate the results achieved, analyse the effectiveness of the Airport's quality management system, and implement necessary improvement measures to enhance the quality management system.