If you wish to receive help at the Airport, please make sure to book the PRM Assistance service at the time of purchasing your ticket. Your airline will inform our PRM Assistance Team so that we can have the right help and equipment ready for you. In cases where you are purchasing your ticket less than 48 hours before the flight, please inform us of the need for PRM Assistance as soon as you arrive at the Airport.

Upon arrival at the Airport, you will be met by a dedicated member of our PRM Assistance Team who will provide all the assistance at the check-in at the security checkpoint, as well as escort you to the aircraft seat.

All passengers at the Riga Airport are required to go through a mandatory security screening before boarding their aircraft, and this extends to our PRM passengers as well. Please make sure to pay particular attention to all mobility aids and medications you will be taking onboard.

All mobility aids, including wheelchairs, will be checked thoroughly. To get through security faster, you can specify the parameters of your mobility equipment when applying for the service.

Our PRM passengers may have to undergo a manual search. Please note that you have the right to ask for the search to be carried out discreetly, in a separate room.

There are certain restrictions on liquids that can be brought on board aircraft: all liquids must be placed in individual containers with a maximum capacity of 100 ml, and these individual containers must be placed in a one clear, closed and re-sealable plastic bag no larger than one litre. This restriction, however, does not apply to PRM passengers, if:

• you have received specific permission from your airline and the Riga Airport;
• you can present an explanatory document (e.g., a doctor’s letter or a prescription) during the security check.

If you have breathing problems and require supplementary oxygen, the airline may provide supplementary oxygen for the duration of the flight. Some airlines charge an additional fee for this service, so make sure to ask before you fly. Airlines are not required to carry oxygen for first aid purposes, but many airlines do.

Airplanes tend to have narrow aisles between the seats, so PRM passengers cannot move around the cabin in their own wheelchairs. Our PRM Assistance Team member will use additional equipment (wheelchair, narrow aisle chair, ambulift, etc.) to help you get to your seat. You will be free to use your own wheelchair to get to the boarding gate and/or the aircraft door.

The airline arriving at the Airport will inform our PRM Assistance Team on any passengers who have applied for the PRM Assistance service, and our staff will make all the necessary arrangements to meet the passenger and provide the necessary assistance.

Our Airport’s PRM Assistance Team has special equipment (wheelchairs, narrow aisle wheelchairs, ambulifts, etc.) to ensure comfortable disembarking from the aircraft.

All PRM passengers will be met at the aircraft by a member of the Airport PRM Assistance Team. They will provide you with all the necessary assistance in the Airport’s terminal (passport control, baggage reclaim, tasks), help you find the person meeting you get to the point from which you’ve planned to continue your travels: a bus stop, car park, or a taxi in the territory of the Airport.

Has your baggage (mobility aids: wheelchair, crutches, etc.) arrived late or broken? The Airport will provide temporary replacement of the aids until your personal belongings are returned.

We provide the PRM Assistance Service to our passengers and all the certified and recognised assistance dogs approved by the airline for the flight. For more information on the carriage of assistance dogs, please contact your airline.