PRM questionnaire

How did you arrive at the airport?
How long did you have to wait for the assistance?
How did you activate the service upon arrival in the airport?

PRM service

Competence of PRM staff
Friendliness and helpfulness of PRM staff

PRM equipment

Ambulit
Wheelchair
Boarding chair
Minivan

Access

PRM parking facilities

Check-in

Friendliness and competence of check-in staff

Security

Friendliness and competence of security staff

Airport facilities

Restaurant/Eating facilities/Shopping facilities
Business lounge
Availability and cleanliness of washroom/toilets
Overall satisfaction with PRM service